Diplomatically giving
bad news
I am sorry, we can’t agree to that.
I am afraid your price is rather high.
Unfortunately, we can’t deliver any earlier.
To be honest, we would need credit terms.
Using speculative
language
I would probably arrive late.
It could be a problem.
It may be difficult to deliver.
We might not be able to do that.
Using a past form to
express disappointment
We were hoping for …
We were expecting ….
We were looking for ….
We had in mind …
Example
We must talk about price first.
I think we should talk about price first.
There is no way we can give you any credit.
I am afraid we can not give you any credit.
I want a discount.
Could you possibly give me a discount.
I won’t lower my price.
Unfortunately, I can not lower my price.
Your price is far too high.
Your price seems rather high.
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