21 West Avenue
Victoria
4th July 2012
Dear Sir or Madam,
I am writing to complain about the increasingly poor service
at Brookfield Airport.
Recently, you decided to close three of the 15 check-in
desk.
Considering that the morning queues were already huge when
all desks were operational, I fail to understand what led you to do that.
Like everyone else who frequently travels on business, I do
mind wasting time in queues.
I work on a very tight schedule and simply can not risk
missing a flight.
In addition, I do not enjoy having to turn surly, or even
rude, airport staff when I want to get some help.
Last Thursday for example, I had a lot of luggage.
As there were no trolleys in sight, I would also advise you
to train your staff to deal with passengers with more consideration.
I am afraid that, unless the quality of service improves
soon, more and more passengers will avoid using Brookfield Airport.
I look forward to hearing from you soon.
Yours faithfully.
John
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