Skills Dialog - Conflict - Useful Language BE 4 Unit 8: Team Building

I am worried about the sales conference next week.

I know how you feel. We have put a lot of work into it.

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Yes, we have. But we are used to hard work. That is not really what I am worried about.

What is really bothering you?

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My main concern is Nick. What really worries me is that he still hasn’t prepared his presentation. Everyone else has shared his ppt shows and done a practice presentation, but we have nothing from Nick.

What is the best approach, do you think?

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That is the problem. I really don’t know what to do.

Well, one thing you could do is offer to help him.

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I don’t think that would do much good. I am afraid Nick is still upset that I was promoted and he wasn’t.

It might be worth asking Anita, then.

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Hmm, I think that is the right approach to take. Nick really trusts anita.

Ok good. You talk to Anita and let’s meet tomorrow and see how things are going.

&*&

Expressing your feelings

My main concern is …

What really worries me is ...

What concerns me is …

Making suggestion

One thing you could do is …

It might be worth …

It could be helpful if you …

Expressing satisfaction

Yes, that would be very helpful.

Yes, that is a good idea.

Hmm…, I think that is the right approach to take.

Expressing dissatisfaction

I don’t think that would do much good.

I am not sure that would work.

I don’t think that is the answer.

Showing sympathy

I know how you feel.

I understand what you are saying

I can see where you are coming from, but …

Identifying the real problem

What is really bothering you ?

What are you really worried about?

What is the real problem?

Resolving the conflict

How do you think we should deal with this?

What is the best approach, do you think?

What is your solution?

Reviewing the situation

Let’s look at this again in few days’ / weeks’ time.

Let’s meet next week and see how things are going?

Let’s review this when the situation is a bit clear.