Negotiating - BE 4 - Unit 4: Success

Signaling

I have got  a question for you now. What does the warranty cover?

I would like to make a suggestion. We pay for delivery, but you get everything to us by the end of the month.

OK. Now, how about this?

Asking for clarification

Could you clarify one point for me? It is about the method of payment.

What do you mean exactly by unforeseen circumstances.

Are saying you can not deliver this month?

Could you go over that again, please?

Bargaining

If you could increase your order, we will give you an 18% discount.

We can supply your order by the end of June, providing that we have the goods in stock.

If you reduced the price, we might be able to double the order.

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If you place an order for only 50 rugs, we can offer you a discount of 5% off list prices.

Supposing we increased our order for your standard rugs, what discount would you give us?

Well, what sort of quantity do you have in mind?

Ok, if we ordered 100 rugs, made in Esme, would you double the discount?

No, not double it, but we would be willing to increase it to 7% (per cent).  That’ s pretty generous, I’d say.

That sounds fairly reasonable.

Could you get the rugs to us by the end of this month?

Hmm, that is asking a lot, I honestly don’t know. I would have to check our stock level.

I would like to make a proposal. I would be prepared to place an order for 150 standard rugs if you could give us a discount of 10%, and provided you delivered the goods by the end of the month. How about that?

OK, if I am certain we can supply you that quantity by the end of the month, you have got a deal. We will give you a discount of 10% off the list price for that amount.

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We would like to place an order for 100,000.

If you increase your order, we will give you a bigger discount.

By 12 April?

Sorry, could you repeat that?

With a bigger order – more than 100,000 – can you make the delivery date of 12 April?

We can deliver by that date, providing we have the order today.

I am not sure.

If we lower the price, would you be able to increase your order to 150,000?

Are you saying you have the quantity in stock?

Well, no, not today.

So, what you are saying is you can have 150,000 ready for 12 April, but you don’t have stock today?

Yes, that’s right.

I want to ask a question. How are you planning to produce and deliver 150,000 in time for 12 April? The shipping will take at least 3 days.

Yes, I hadn’t thought of that.

I would like to make a suggestion. I think we should leave the question of quantity and come back to it later.