Useful Language - TELEPHONE

TELEPHONE – Business English Unit 2

Answering the Phone

Hello, Yoshua, speaking.

Good morning, Global Ltd.

Making Contact

I’d like to speak to Clinton, please.

Could I have the Sales department, please.

Identifying Yourself

This is Tony Blair.

My name’s Angelina.

Brian speaking.

Stating Your Purpose

I am calling about ….

The reason I am calling is ...

Making Arrangements

Could we meet on Monday at 11:00?

How about June 12^th?

What about May 13^th?

Is 9:30 convenient?

Is 13:00 ok?

Responding

That’s fine.

That’s ok for me.

Sorry, I can’t make it then.

No problem.

Closing

Good. So, I will see you the 8^th.

Thank you. Goodbye.

Right then

Ok then.

That’s great.

I will see you …

Changing Arrangement

I am afraid I can’t come on Friday. I am very busy that day.

I am sorry, I can’t make it on Tuesday. I have got something on that morning.

We have got an appointment for ten o’clock, but I am afraid something come up.

Could we fix another time?