Selasa, 06 Februari 2018

Brand Management



BRAND
Loyalty – the tendency to always buy a particular brand.
Image – the idea and beliefs that people have about a brand.
Stretching – using an existing name on another type of product.
Awareness – how familiar people are with a brand (or its logo and slogan).
Name – the title given to a product by the company that makes it.

PRODUCT
Launch – the introduction of a product to the market.
Lifecycle – the length of time people continue to buy a product.
Range – the set of products made by a company.
Placement – when products are used in films or tv programmes.
Endorsement – the use of a well-known person to advertise product.

MARKET
Leader – the best selling product or brand in a market.
Research – information about what consumer want or need.
Share – the percentage of sales a company has.
Challenger – the second best selling product or brand in a market
Segment – customers of a similar age, income level, or social group.

No one recognize our logo or slogan. We need to spend more on advertising to rise brand awareness.
Consumers who always buy Sonny when they need a new tv are showing loyalty.
A fashion designer who launches his or her own personal perfume is an example of brand stretching.
The image of Mercedez benz is such that its product are seen as safe, reliable, luxiruous, well-made, and expensive.

Advertising



Do you need dance class?
We need  volunteer for next exhibition.
I have a car for sale.

Travel



Peak travel happens at times when the largest number of people are traveling.
When you check in, you go to desk at hotel/airport to say you have arrived.
Frequent-flyer points are awarded by airlines to reward customer loyalty.
An upgrade is a change to a better seat or level of service.
A lounge is a room in a hotel/airport where people can sit and relax.
A boarding pass is a card you must show in order to get on a plane.


Subway - underground
City centre – down town
Carry-on-baggage – hand luggage
One way – single
Return – round trip
Freeway – motorway
Rest room – public toilet
Elevator – lift
Coach class – economy class
Timetable – schedule
Car park – parking lot
Queue – line
Check – bill
Reservation – booking
Ground floor – first floor